Terms of service

1. What bloe does

We run a WhatsApp Business number on a phone we operate, and an AI agent answers your clients on it in your voice, following your profile: enquiries, questions about your services and prices, and getting a client to an agreed booking.

Agreed bookings go to your booking bot, where you accept or decline them. You provide the services; we only write the replies. The agent never promises a client anything that is not on your profile.

We never handle your clients' money. Deposits and payments go from the client to you, never through bloe.

2. Who can use bloe

• You must be 18 or over.
• You may use bloe only for services that are lawful where you offer them and where you are.
• You must be working by your own choice. Nobody may be forcing you to work or taking control of your earnings.
• If an agency manages accounts, every person it manages must meet these conditions, and the agency is responsible for making sure they do.

3. Your account

One account is for one person. We check applicants personally, including a selfie check, and we may refuse any application. Keep your profile accurate: the agent can only be as right as what it is told. Keep your sign-in codes and provider key private; anyone who has them can act on your account.

4. The number

We supply the WhatsApp number and it stays ours. That is what keeps your personal number off your adverts and away from clients. You put our number on your adverts and profiles. You cannot change the number yourself.

If the number ever has to change, we tell you, and your account stays locked until your adverts show the new one, because otherwise clients would be writing to a number nobody is watching.

5. Credits and prices

• You pay in credits, bought in packs in advance. The list price is £1.67 per credit, the same at every pack size. There is no subscription and no monthly fee.
• Your first purchase earns 42 free credits. After that, once your total spend passes £500, £1,500, £4,000 and £10,000, every later top-up carries 10%, 15%, 20% and 25% extra free credits.
• Card payments are taken by Stripe; crypto payments (USDT) through our own BTCPay Server. The charge may appear on your statement under our payments company name rather than "bloe".
• Unused credits do not expire while your account is open.
• We may change prices. A change never affects credits you have already bought.
• Daily summary reports for the last 3 days are free. A detailed report costs 0.5 credits; a report for an older day costs 1 credit; the full conversations for a day cost 2 credits, available for 30 days.

6. Online means billed

• You are charged for the hours your agent is online, not per message or per booking. Going online starts the meter; going offline stops it.
• Each clock hour (UK time) costs 1 credit from 12:00 to midnight, 2 credits from midnight to 04:00, and 2.5 credits from 04:00 to 12:00.
• If you come online within 15 minutes of the next hour, charging starts at that hour. There is no grace at the end: online from 14:00 to 15:01 is two hours.
• An hour is never charged twice, so switching on and off within the same hour costs nothing extra.
• Marking yourself busy stops new bookings but not the meter: the agent is still answering your clients.
• When your balance runs out your agent is paused until you top up.

7. Refunds

Credits are not refundable, except as set out here or where the law requires.

If we pause your account because of a problem on our side, such as your number being banned or the service stopping, you are not charged while it is paused, and the hour in progress is refunded if the pause starts within its first 45 minutes.

Closing your account or deleting your data does not refund unused credits.

8. What you cannot see or do

You cannot take over a conversation half-way through: if two people answer the same client, the client notices. You get a free nightly summary, and you can buy a day's conversations back as described in section 5.

9. Our staff

A small team sets you up and looks after the service. When the agent is unsure how to answer, for example when a client asks something your profile does not cover, it hands the chat to our staff, who may reply, ask you, or leave it. Staff can read your conversations to set you up, to help when you ask, and to deal with problems. We do not promise that a person is available at every hour.

10. Acceptable use

You must not use bloe:

• for anything involving anyone under 18;
• for trafficking, coercion or exploitation of anyone;
• to offer services that are illegal where you or your clients are;
• to send spam or bulk messages, or to message people who have not contacted you;
• to deceive clients about who you are or what you offer, or to publish content you have no right to use;
• to interfere with, copy or attack the service.

If we believe these terms are being broken we may pause your account (take it offline and lock it) or close it, without notice where the risk is serious. We report suspected child exploitation or trafficking to the authorities.

11. WhatsApp can ban numbers

WhatsApp can restrict or ban any number at any time, and we do not control that. We reduce the risk by running each number on its own phone and by watching for bans. If your number is banned, we pause your account and the refund rule in section 7 applies. Where we can, we set up a new number, and your account unlocks once your adverts show it. Bookings already made are not affected by a pause.

12. No guarantees

We work hard to keep the agent online and its replies right, but we do not guarantee any number of enquiries or bookings, that every message will be answered, or that the service will run without interruption. The agent can make mistakes. You are responsible for the services you offer and for checking each booking before you accept it.

13. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

Otherwise, we are not liable for lost earnings, lost bookings, bans or restrictions imposed by WhatsApp, or what clients do, and our total liability to you is limited to the amount you paid us in the 12 months before the claim.

14. Ending the service

You can stop at any time: turn the agent off in the control bot, choose "Stop my agent & end access" to close your account, or use Delete my data in the booking bot. We may pause or close your account if you break these terms, and we may stop offering the service, in which case we will tell you in advance where we can.

15. Changes to these terms

If we change these terms we will update this page and the date at the top, and ask you to accept the new version in the booking bot before you carry on.

16. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

17. Contact

Message us through the bloe bot on Telegram.